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The Best CRM Software You Should Consider Using in 2022

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The best customer relationship management (CRM) software captures valuable insight into what your clients really want. It simplifies everyday tasks by automating the busy work and tracking interactions.

Employees can focus on customers and deliver a five-star experience–every time.

Over the years, I’ve used a lot of different CRM software. In this post, I’ve reviewed my top seven CRM recommendations:

There’s almost no other type of software that can save your business more time than a CRM. Keep reading for in-depth reviews of my top picks and a brief buyer’s guide of CRM software.

Whether you’re a small business owner or a sales, marketing, IT, or customer support team, Salesforce has the perfect CRM solution. Known for its versatility, they offer specialized software that adapts to meet your needs. 

More than 150,000 businesses, including T Mobile, Adidas, and Yeti, rely on Salesforce to help them build strong relationships with their customers. 

They also offer specialized solutions for 14 different industries, including:

The system is so versatile because you can pick and choose which apps you need to build a complete CRM solution customized to match your business. 

From marketing automation and ecommerce sales to call-center software and self-service portals, Salesforce is dedicated to providing everything you need for unprecedented customer relationships. 

Their business plans include:

However, you can add additional features and applications depending on what you need. They also offer other plans for sales, customer service, commerce, and marketing CRM packages with varying features. 

All of your employees can use this CRM, allowing you to get the most out of the software. There’s not much of a learning curve, so your staff can start leveraging the robust features and functionality on day one.

Zoho CRM is really flexible and accommodates different needs. It’s easy to create custom dashboards and multiple pipelines for unique customer journeys. 

Want actionable and insightful reporting information? That’s just a click or two away.

Other top features of Zoho CRM include:

For such a powerful tool, Zoho CRM is surprisingly affordable. Plans start at just $14 per user per month. If you want more features and functions, upgrade to one of the higher-tier plans, starting at $23, $40, and $52 per user. 

Best of all, Zoho CRM has a free forever edition that supports small businesses with up to three users. 

You can also check out Bigin—Zoho CRM’s newly launched sales-centric platform, designed specifically for small businesses. Bigin starts at just $7 per month.

This is my top recommendation for businesses that are not looking to geek out on their CRM. You can’t customize every little thing in Freshsales–the payoff is that it is way easier for teams to start using on day one.

It’s a very powerful tool, don’t get me wrong, but it doesn’t need as much handholding as many other CRMs.

Once you bring your data into the platform, Freshsales helps you find the best leads, get in touch with them via their preferred method, and close the sale. 

And Freshsales includes a built-in email and phone system to help simplify the process. 

They have a customer base of over 40,000 businesses, including some big names like Dyson and Best Western. So, despite being newer to the industry, they’re not inexperienced by any means. 

With this platform, you get:

Organizations of any size can leverage Freshworks CRM’s detailed lead scoring and sales pipelines, allowing for better clarity and efficiency in your workflows.

It’s especially potent as a single dashboard for wrangling all your sales conversations. Team inboxes and email forwarding make sure that messages are always directed to the right people and teams can see track every interaction without them getting buried in a bunch of irrelevant emails.

Plus, Freshsales allows you to schedule emails, utilize many email templates, and set up alerts. That way you can whip up fresh messages in a snap and always be able to respond or adjust on the fly.

Aside from an impressive set of features, they also offer industry-specific solutions for 15 different industries, including retail, ecommerce, manufacturing, logistics, healthcare, and more. 

Their free forever plan includes access for an unlimited number of users with limited features. However, it’s a great way to try it out before investing. 

Freshsales’ paid plans are more robust, yet still affordable for businesses of all sizes. Their premium plans include:

With HubSpot, you can gain unprecedented insight into how your audience behaves. 

Need to monitor when contacts open your emails so you can optimize your open rates? No problem. Maybe you want to see how a contact behaves on your website. With HubSpot, it’s easy. 

Furthermore, they offer a wide variety of solutions, depending on your role within your company. 

These position-specific solutions include sales, marketing, customer service, operations, and owners. 

The free plan includes a robust set of features. You get all the essentials of contact management, deal tracking, and reporting that you need from a CRM.

Combined, that gives you an incredible level of insight into your sales pipeline. And HubSpot allows you to organize and utilize that insight into creating your next great strategy or campaign.

That’s just the tip of the iceberg. HubSpot’s free CRM also includes:

These features are hard to beat on any other free plans on this list. However, HubSpot’s paid plans are well worth their price as well. 

The Starter Plan starts at $40 per month, paid annually. However, if you want to bundle all of HubSpot’s CRM software, you can get starter access to all four for $50 per month if you commit to a 12-month contract. 

So, for $10 extra dollars a month, you also get software specialized for marketing, sales, and customer service.  

However, keep in mind these prices are based on 1,000 contacts. The price increases for every additional 1,000 contacts you have. 

The free tier works especially well for small and medium sized businesses, although the paid tiers also have strong features for SMBs. What I find is that quite a few small companies start with the free tier of HubSpot before advancing to a paid tier that fits their needs as they grow.

For large enterprises, HubSpot will provide basic features, but it may not have the flexibility and customization options that such businesses need. Having said that, quite a few large organizations count themselves among HubSpot’s customers. It just depends on what they need from their CRM software.

A lot of CRMs do the same things. They collect and organize your contact data, have some automation tools for sending emails and posting to social, and overall make your sales team’s lives easier.

You get a lot of the key features you need for customer relationship management. Set tasks, build a pipeline, and place automations for email sends, SMS messages, rep hand-offs, and more.

This all happens in an easy-to-grasp interface that lets you view your funnel, social media interactions and messages, email campaigns, and everything else in one place.

Plus, EngageBay syncs up with Gmail, Outlook, and Office with no pain or stress.

But what I really love is its suitability for organizations that value post-sale relationships as much as gathering, warming, and converting leads.

There’s a whole service bay module of features and tools in EngageBay that makes your support reps’ jobs a cinch.

On EngageBay’s lowest-tier plans, you get a way to manage tickets and contacts together that carries over all the information you’ve gathered during each customer’s sales journey. That way, no one’s going in blind and your support team can really turn customers into lifelong loyalists.

But with an upgrade from EngageBay’s free plan, you also unlock macros and canned responses.

I recommend their Growth plan, though, most of all. For $29.99 per user per month, you can apply the same robust automation capability—setting triggers and events that streamline workflows—that the marketing and sales teams get to customer service.

What’s great about this is that email sequences can come back into play after a service interaction.

I can see this being a boon for SaaS and many B2B operations. Not only is ongoing support vital in those fields to building long-term clients, but you can use a new drip campaign after successful service interactions to warm an existing customer up for an upgrade or add-on.

There’s a lot of potential to unlock in all three departments with a tool like EngageBay.

Any CRM worth its salt should definitively answer one question—how does this help teams sell better?

If your team could use some help guiding opportunities from lead to win—and, honestly, what team doesn’t—Salesflare could be just the ticket.

It starts with the software’s intelligent information gathering. Salesflare pulls contact info, company role, and much more detail automatically from emails, social profiles, and other sources. This information is stored both in a dedicated section for each account you’re selling to and a universal contact book accessible by your whole team.

Salesflare automatically logs actions by your team—such as meetings, calls, and other touch points—and by the prospects and customers themselves, whether they open an email you sent, click a link, or visit a landing page.

In this way, Salesflare is very flexible for how your team approaches the buyer’s journey. Whether you prefer one member of your team to guide opportunities from start to finish or if you have hand-offs at various points, the information is all there.

Anyone can step in and have the latest information plus the current state of the lead based on recent actions.

When you add in the platform’s notifications for when prospects take an action or any other triggering event, your team will get really good at moving quickly on warm leads or prospects who have signaled their readiness to purchase.

The combination of simplicity and power inherent to Salesflare makes it a great tool for smaller B2B sales outfits.

Not only do you get useful automation and the tools to help really nail follow ups (and, thus, really encourage leads along the path to purchase), you get key features like:

That’s all included at the base Growth plan for $29/user per month.

One step up from there is the Pro plan, for $49/user per month. With that you’ll also get:

There is also an Enterprise plan for $99/user per month. The main benefits of that are the additional support you get, such as a dedicated account representative and custom-made training modules for your team.

They offer specific CRM solutions for sales, marketing, and customer service teams.

Marketing Creatio gives enterprise businesses everything they need to streamline their multichannel marketing campaigns and manage incoming leads. It includes features like:

Pricing depends on the number of contacts and the number of emails per contact. 

Sales Creatio is perfect for large sales teams taking over after marketing hands them over. It’s an end-to-end sales management platform built to simplify the process and save you time. 

It includes a wide range of features, including:

Pricing starts at $30 per user per month. 

Lastly, Service Creatio is for customer service teams interested in streamlining their processes and creating excellent customer experiences from start to finish. It includes features, like:

Pricing starts at $45 per user per month. 

You can bundle all three CRM solutions if you need to. And you can use their online pricing calculator to estimate the total cost. 

With so many options and types to choose from, finding the best CRM software for your business can feel like looking for a four-leaf clover.

Start with this. All of these products have been built to respond to problems that businesses face every day.

Yes, there are a lot of parts to CRM software, but each has a purpose.

You know the problems you face. And by reaching out to your customer service agents, sales reps, IT team, and anyone who will be using the CRM software, you can get a rich picture of their daily challenges.

There is CRM software that will help everyone at your organization make the most out of every customer relationship.

Finding it is a matter of understanding where your company is, and where it wants to go.

The size of your business plays a role in which CRM software is best for you. If you have separate departments for marketing, sales, IT, and customer service, you need more advanced functions than a business with five employees. 

Furthermore, you need to consider who’s going to manage the software. Choosing and paying for software isn’t the same as using it to its full potential. 

You have to set it up and take advantage of its features for the investment to be worth it. 

For small teams, it may be a collaborative effort of everyone pitching in. However, large teams may have dedicated employees to set everything up and maintain the software moving forward. 

The size of your business also plays a role in how much the software is going to cost. The more user seats you need, the more expensive the software. 

What’s not working? What could be working better?

Consider what systems you want to streamline and improve. It may help to think about current inefficiencies and how a CRM can help. 

Typically, CRM software helps with sales, marketing, IT, and customer service. Which of those do you want to improve, and do you have the capacity to set everything up and maintain it?

There are specific CRM solutions for particular industries.

These tend to be more expensive, but if they are the right fit for your situation, it’s worth it. Teams will have to spend less time configuring such purpose-built CRM software, which is an ongoing savings. 

Most CRMs include a basic set of standard features. The CRM you choose should include them as well.

While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like:

Look for these core CRM features before making any final decisions. It’s probably also a good idea to watch some videos of how these users manage these features.

Something like contact management is handled differently in each platform. Which one fits best with the way your teams work?

It’s also important to consider advanced CRM features that can have a big impact on your business.

The ability to automate routine workflows, process payments, and send invoices can save countless hours from every employee’s day.

Really rich automation capabilities are only available with high-tier plans. There’s definitely an added cost, but what about the benefit?

In the end, having advanced features for marketing automation and lead scoring can really drive revenue. Is the juice worth the squeeze?

Also, note that these advanced features are not distributed the same way by vendors. One may offer the high-end tools you need as part of a mid-level plan.

To really streamline and automate your business processes, your CRM tool needs to play well with the tools you’re already using to run your business.

Make a list of the tools you use and double-check to make sure your CRM integrates with them. I’m talking about:

Once you have your list, you can use it to narrow down your choices to the right CRM software. You can also use it when speaking with a sales team to make sure they offer everything you need. 

Having the right CRM software can make a huge difference very quickly. It makes staying organized easier and keeps customers happy.

However, the best CRM software for you depends on your business’s size and the features you need. So, use the criteria we talked about above as you go through the process of making your final decision. 

Which CRM software do you use?


What do you think?

Written by robert

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